ENTROX / Field notes: launch an agent your team can trust
Field notes: launch an agent your team can trust
A practical checklist for your first customer-facing agent.
Start with a narrow job
Choose one repeatable customer request. A clear booking question or product FAQ is easier to validate than an agent expected to do everything.
Test the difficult questions
Try missing information, ambiguous requests, and an explicit request for a person. A useful handoff is a successful outcome.
Improve the source, then publish
When an answer is wrong or incomplete, fix the source knowledge. Test again and publish a version so the change is reviewable.
Make your next conversation count.
Create a workspace, add your knowledge, and test your first agent before you publish.